Customer Protection

Customer needs and responding to customers’ feedback is of top priority for us at FINCA Guatemala. We keep in mind that each customer is unique and we make sure that their voice is heard.

FINCA Guatemala is guided by the ultimate goal of prioritizing the interests of our customers and consistently follows the principles of client protection adopted in the field of microfinance. We value long-term and strong relationships based on warmth, trust and responsibility.

We adhere to each of the Client Protection Principles ensuring that we offer appropriate products to our customers, take measure to prevent over-indebtedness, we protect customer privacy data and have all mechanisms in place to professionally respond to customer voice.

Our terms and conditions, as well as pricing is transparent. You can view our rate information by clicking this link: Tarifario

Your feedback, suggestions or complaints can be submitted via the following channels:

Client Protection Certified

Guatemala has earned gold level Client Protection Certification from Cerise+SPTF, granted by global rating agency MFR. This certification demonstrates that Guatemala meets the most rigorous standards of Client Protection found in Cerise+SPTF’s Universal Standards for Social Performance Management.

Customer Feedback Form

Note: Letters, phone calls and emails are treated with care and confidentiality by FINCA Guatemala.