Customer Protection

At FINCA Guatemala, customer needs and feedback are our top priority. We understand the uniqueness of each customer and ensure their voice is not only heard but valued.

We prioritize our customers’ interests and adhere to the principles of client protection in microfinance. Building lasting relationships based on warmth, trust, and responsibility is integral to our ethos.

We adhere to the Client Protection Principles, offering suitable products, safeguarding against over-indebtedness, ensuring customer data privacy, and providing professional responses to customer feedback.

Our terms, conditions, and pricing are transparent, providing clarity and confidence to our customers.

You can view our rate information by clicking this link: Tarifario

FINCA Guatemala Customer Information Brochure is designed to help you make informed decisions.

Submit your feedback, suggestions or complaints:

Client Protection Certified

Guatemala has earned gold level Client Protection Certification from Cerise+SPTF, granted by global rating agency MFR. This certification demonstrates that Guatemala meets the most rigorous standards of Client Protection found in Cerise+SPTF’s Universal Standards for Social Performance Management.

Customer Feedback Form

Note: Letters, phone calls and emails are treated with care and confidentiality by FINCA Guatemala.