FINCA Guatemala recognizes the high value you place on your privacy. We are committed to protecting your privacy and protecting the confidentiality of private information that you provide to us or that we obtain from other sources. The term private personal information refers to information about you that we collect in connection with the financial services and products that we provide to you. Private and personal information does not include information that is available through public sources such as telephone directories or government files.

We extend this privacy protection to all our clients, whether individual, group or corporate who have a continuous or momentary relationship with us, products such as:


The information we obtain

We obtain private personal information about you from the following sources:
Information we receive from you on applications and other forms.
Information about transactions made with us.
Information about your transactions with our affiliates.
Information about your transactions with non-affiliated third parties.
Information from a customer reporting agency.
Information given in a survey.

Confidentiality, security, and integrity of private personal information

We limit access to your private legal and personal information to those employees who need to know the information to provide you with products and services. We maintain physical, electronic and procedural controls that comply with the standards stipulated by law to safeguard your private personal information.

We will not disclose any private personal information about you to anyone, except as stated in this document or in cases permitted by law.

Private personal information and unaffiliated third parties

We do not disclose any private personal information about you to any entity other than the parts set forth in this document or those permitted by law.

Private personal information and previous clients

We do not disclose any private personal information about our previous clients, except in those cases permitted by law.

Private and Affiliated Personal Information – Future Changes

We disclose private personal information about you to our affiliates. An affiliate is a company that we own or control, a company that owns or controls us, or a company that is owned or controlled by the company that controls us. Ownership does not mean complete possession, but it does mean ownership in a proportion sufficient to control us. Here are the types of private personal information that we may disclose to our affiliates:

Information about transactions and experiences in our account files

Information about your transactions and experiences with us such as:

  • Name
  • Direction
  • Account types
  • Payment history

We only disclose the information mentioned here to our affiliates and we do so when required to provide you with a service or offer you additional products. Given this law, you do not have the option to decline our option to disclose this information. Declaring this option means preventing us from sharing this information.

We may also share other information not taken from transactions or experience. We receive this private personal information from you through requests or other forms and includes:

  • Name
  • Direction
  • Assets
  • Demographic information

You may decline the option to disclose this information listed above.

Affiliate Types We may disclose private legal and personal information about you in the future to the following types of affiliates: Financial service providers such as: Insurance agencies, Other banks When we use services from a financial service provider, the bank requires a confidentiality agreement so that they can provide services to the bank or to you.


Legal Terms and Conditions

By accessing this address and any of its pages (hereinafter, the Web) you will be considered a user and it is presumed that you accept these General Conditions. Access to any of the pages of this website may be limited by the laws and provisions of the different jurisdictions of the countries. If you are in this circumstance, you will not have access to part or all of the FINCA Guatemala website, the information contained in this website, including certain products and services, is intended for distribution or use, basically, by individuals, companies, companies, natural or legal persons or any other entity (hereinafter “Persons”). Any form of use of the contents of such as reproduction, dissemination, computer links on the Internet, in whole or in part, can only be done with the prior written permission of FINCA Guatemala.

Responsibility and Guarantee of FINCA Guatemala

FINCA Guatemala has obtained the Information and materials included on the Web from sources considered to be reliable, taking reasonable measures to ensure that the Information contained is correct. FINCA Guatemala reserves the right to modify, suspend, cancel or restrict the content of the Web, the links or the information obtained through it, without prior notice. In no case, FINCA Guatemala, its branches, and / or its administrators, employees and authorized personnel will be responsible for any type of damage, loss, claim or expense of any kind, whether or not the use of the Web, the Information acquired or accessed by or through it, computer viruses, operational failures or interruptions in service or transmission, or line failures; the use of the Web, both by direct connection and by link or other means, constitutes a warning to any user that these possibilities may occur. FINCA Guatemala is not responsible for non-proprietary websites that can be accessed through links or any content made available by third parties. Any use of a link or access to a non-own website is made at the sole risk and will of the user. FINCA Guatemala does not recommend or guarantee any information obtained by or through a link, nor is it responsible for any loss, claim or damage derived from the use or misuse of a link, or the information obtained through it, including other links or websites, interruption in service or access, or the attempt to use or misuse a link, both when accessing the Web, and when accessing information on other websites from the Web. On some occasions, this website uses Cookies, small data files that are generated on the user’s computer and that allow obtaining the following information: Date and time of the last time the user visited the Web Design of contents that the user chose in his first visit to the Web Security elements that intervene in the control of access to restricted areas The user has the option of preventing the generation of Cookies, by selecting the corresponding option in his browser, although disabling they can impede the proper functioning of the page.